Parents and Carers


Being a parent or carer can be really tough at times, particularly when you discover that young person is in real emotional distress or when you are anxious about aspects of their behaviour. It can be challenging to know what to do for the best to support them.

When times are difficult for young people, their family members can often feel in need of someone to talk to as well. It’s often difficult to realise young people need more help with emotional issues than parents and carers are able to offer, and it’s  not unusual to experience feelings of failing in some way, or just not being good enough to help with the particular issue or behaviour. We can provide a place for you to ask questions and get the help and support you need, including individual counselling.

If you are a parent or carer of children or young person aged between 11 and 25 years old we will offer between 4 and 8 sessions of personalised parenting counselling. This is designed to help you focus on the needs and behaviour you’re seeing and explore how best to adapt your parenting style to promote a more positive and harmonious home environment for the whole family.


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Some of the biggest triggers for children and young people are frustration, feeling misunderstood and not being listened to

Everyone and their family is unique but young people may respond positively if you try some new parenting approaches. Think of it as refreshing and updating what you do to adapt to your children’s growing and changing needs.

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Positive Parenting Tips

  • Stay calm – slow right down, and take a breath, you need time to think
  • Listen to your child – really listen. Let them know they can come to you for help. Give them the option to talk to you without judgement or condemnation
  • Try and show you do care, and that you want to understand and be supportive. Involve them in any decision making – ask them what they think might help them and encourage them to get that support
  • Be patient and try to be honest about what you are feeling, you are human too!
  • Help your child to develop positive and helpful sleep routines and habits, helping ensure they get enough sleep and maintain a healthy and balanced diet, though challenging at times, will really help to make a difference.
  • Research the problem or issue – becoming more knowledgeable may improve your confidence and help you feel calmer about what’s going on.
  • Spend 1-2-1 time with them if you can- in family activities or shared interests. Although children and young people often behave as if they don’t want the contact or interaction this can be contrary to what they actually need to feel accepted and part of the family.
  • Look after yourself too! Seek support and advice to discuss your worries and try not to be too hard on yourself.

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If you’re reading this page, you may
already be thinking about getting help.

If you want support and it’s not an emergency, pick up the phone to Headroom and call dial 07464 507974 to request free 1-2-1 counselling support available free if you are 11-25 and live in Rushmoor Hart or the Farnham area.

You can click on the link here to write to us, ask us questions and request some help

You don’t need an adult or health professional to refer you to Headroom but if you would like a friend or parent to help you to contact us, call when you are with them. If you would prefer us to call you, just email with your contact details.

If things are feeling really difficult for you and it is urgent so you need immediate support see information below for 24 hour services and guidance.

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Crisis Support

Young Minds

Free 24/7 crisis messenger answered – Text YM to 85258

The Mix

Freephone: 4 and 11pm 08088084994
24/7 crisis messenger – Text THEMIX to 85258


24/7 phone line (116 123) or email Jo.


One-to-one online chat with a counsellor, visit the Childline website.

Papyrus (Suicidal thoughts)

Call 0800 068 4141, text 07860039967 or visit their website to see loads of resources and things to try.

Campaign Against Living Miserably

Helpline: 5pm – 12am 0800585858
Webchat available 5pm – midnight.
Visit their website


Words from those we've
had the priviledge of helping